FAQ
Frequently Asked Questions (FAQ)
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General Company Information
What is Sterling Technology Systems?
Sterling Technology Systems is a premier electrical contractor based in Los Angeles, CA, founded in 2023 by Ryan Cameron Hogge. We bring over 20 years of collective expertise from across California to provide safe, innovative, and reliable electrical solutions for homes, businesses, and industries. Our mission is to power your space with excellence and community focus.
When was Sterling Technology Systems founded?
We were officially established in 2023, but our team’s experience spans over two decades, honed through diverse projects before uniting under the Sterling banner.
Where are you located, and do you serve areas outside Los Angeles?
Our headquarters is in Los Angeles, CA, and we primarily serve the greater LA area. However, we can accommodate projects across California—contact us to discuss your location!
How can I contact Sterling Technology Systems?
You can reach us at +1-323-574-4099, email hello@starlingtechnologysystems.com, or fill out our online quote form. We’re available 24/7 for emergencies!
Services and Pricing
What electrical services do you offer?
We provide a wide range of services, including:
- Panel Upgrades & Replacements
- Whole-Home Rewiring
- Commercial Fit-Outs
- EV Charger Installations
- Industrial Electrical Systems & Maintenance
- Emergency Electrical Troubleshooting
- Commercial Electrical Services & Fit-Outs
- Small Electrical Repairs
- Custom Lighting Design & Upgrades
- Electrical Panel Upgrades & Replacements
Do you offer free estimates or quotes?
Yes! We provide free, no-obligation quotes. Submit your details to service@starlingtechnologysystems.com or call us at +1-323-574-4099 to get started.
How much do your services cost?
Costs vary based on project scope, size, and urgency. We offer budget range options during the quote process ($500-$1,000, $1,000-$5,000, $5,000+, or “Not Sure”). A detailed estimate will be provided after assessing your needs.
Are there additional fees for emergency services?
Emergency services may incur a premium due to their 24/7 availability, but we’ll inform you of any extra costs upfront before proceeding.
Can you install eco-friendly solutions like EV chargers or LED lighting?
Absolutely! We specialize in sustainable options, including EV charger installations and energy-efficient LED lighting, supporting LA’s green initiatives.
Safety and Licensing
Are your electricians licensed and insured?
Yes, all our electricians are licensed under the California State Electrical Contractor License (C-10) and carry comprehensive insurance, including liability and workers’ compensation, ensuring your safety and peace of mind.
What safety measures do you follow?
We adhere to OSHA 10-Hour Certification standards, California state codes, and National Electrical Contractors Association (NECA) best practices. Our team uses protective gear and conducts thorough safety checks on every job.
How do I know my project will meet local codes?
Our licenses and certifications, including the Los Angeles City Business License, ensure compliance with all local and national electrical codes. We’ll provide documentation upon request.
What should I do if I suspect an electrical hazard?
Don’t touch anything! Turn off power if safe, leave the area, and call us immediately at +1-323-574-4099 for 24/7 emergency support.
Emergency Services
What qualifies as an electrical emergency?
Emergencies include power outages, sparking wires, burning smells, or tripped breakers that won’t reset. Contact us anytime at +1-323-574-4099.
How quickly can you respond to an emergency?
Our 24/7 emergency team aims to arrive within 1-2 hours in the Los Angeles area, depending on location and traffic conditions.
Is there a cost for an emergency visit if no work is done?
There’s no charge for an initial assessment, but we’ll discuss any service costs before proceeding with repairs.
Process and Timeline
What’s the process for getting a quote?
1. Submit your details via our online form or email service@starlingtechnologysystems.com.
2. We’ll contact you to discuss your needs and schedule a site visit if needed.
3. You’ll receive a detailed, free quote within 1-2 business days.
2. We’ll contact you to discuss your needs and schedule a site visit if needed.
3. You’ll receive a detailed, free quote within 1-2 business days.
How long will my project take?
Timelines vary: small repairs may take 1-2 hours, while larger projects like whole-home rewiring could take 1-2 weeks. We’ll provide a specific estimate after assessment.
Do I need to be home during the work?
It’s preferred but not always required. We’ll coordinate with you to ensure access and keep you updated throughout the process.
What if I need to reschedule or cancel?
You can reschedule or cancel with 24 hours’ notice at no charge. Contact us at +1-323-574-4099 or hello@starlingtechnologysystems.com.
Payment and Warranties
What payment methods do you accept?
We accept cash, credit/debit cards, and bank transfers. Payment plans may be available for larger projects—ask during your quote.
Do you offer warranties on your work?
Yes, we provide a 1-year warranty on labor and parts, with extended warranties available for specific services like panel upgrades. Details are included in your contract.
Can I get a receipt or invoice?
Absolutely! We’ll provide a detailed invoice after each job, which you can request via email or hard copy.
What if I’m not satisfied with the work?
We stand by our quality. Contact us within the warranty period, and we’ll address any issues at no additional cost.
Accessibility and Support
Is your website and form easy to use for older adults or less tech-savvy people?
Yes! Our online form features large text, step-by-step guidance, tooltips, and a simple layout. If you prefer, call us at +1-323-574-4099 for phone assistance.
What if I need help filling out the form?
We’re here to help! Call our support line at +1-323-574-4099, and a team member will guide you through the process or fill it out on your behalf.
Can I request a visit to discuss my needs in person?
Yes, we offer free consultations. Schedule a visit by calling +1-323-574-4099 or using our form, and we’ll come to you.
Are your services available in multiple languages?
Currently, we primarily serve in English, but we can arrange Spanish-speaking support. Let us know your preference when contacting us.
How can I stay updated on my project?
We’ll provide regular updates via your preferred contact method (email or phone). You can also call us anytime at +1-323-574-4099 for the latest status.
Get in Touch & Ignite Your Power!
Connect with Sterling Technology Systems – your LA electrical experts since 2023.